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Shipping & Returns

Shipping:

Ceramic Supplies Now can ship anywhere in the United States. All orders are shipped F.O.B. our Sacramento, CA warehouse.

We ship orders FedEx or common carrier. Insurance up to $100 value is included in shipping rates for FedEx. Insurance for FedEx or other carriers for over $100 will be added at customer expense.

If you want a shipment out of the USA please contact support@ceramicsuppliesnow.com for a quote.

Returns:
  • All returns claims must be received within 7 days of the original order.
  • Returns require RETURN MATERIAL AUTHORIZATION which can be requested via email to: support@ceramicsuppliesnow.com
  • If you receive a damaged or defective product, we will replace it with the same product or credit your account for the defective product. Proof of damage will be required.
  • If you receive a miss shipped item, we will replace it with the correct item or credit your account.
  • Returns of items that are not damaged, defective or miss shipped (for refund) will be accepted only if they are returned UNOPENED and in BRAND NEW condition. Returns of this type are subject to a return/restocking fee of up to 20%. Shipping and handling charges are non-refundable.
  • If your item is returned to us by FedEx (or other shipping service) due to an incorrect or insufficient address, lack of forwarding address or any other such reason, we will refund your purchase price less shipping and handling charges (including any return postage charged to us by FedEx or other carrier) and a restocking charge of up to 20%.

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