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Terms & Conditions

Allow extra time for clearance before order processing on personal & company checks. Checks must be in US funds drawn on a US bank made payable to ACS, Inc.
Credit Cards:
American Express, Visa, MasterCard, and Discover cards are accepted. Credit cards are not billed until the day your order ships. Exceptions are for kilns and equipment that require prepayment before the order is processed.
We do not offer COD service. However, the shipping cart offers the payment option of "Mailing in check". There is no added charge for this.
We make every effort to ship your order within 48 hours. Minimum shipping and handling charge is $5.00. Ceramic Supplies Now's freight is an estimated charge. The actual freight is billed at time of shipment.
Mailing List:
When you make a purchase, your e-mail address is automatically added to our mailing list keeping you up to date with specials, new products and current events. We do not give out or sell our mailing list.
Minimum Order:
Minimum wholesale order on our website is $50 net. Orders can be under $50 net but will incur an additional $7.50 service charge plus our regular handling charge and postage.
Our standard policy is to ship the items that are in stock and then ship the remainder as it becomes available. There are rare cases when we will hold the entire order until it is complete. We will only carry a backorder for 30 days.
  • All returns claims must be received within 7 days of the original order.
  • Returns require RETURN MATERIAL AUTHORIZATION which can be requested via email to: support@CeramicSuppliesNow.com
  • If you receive a damaged or defective product, we will replace it with the same product.
  • If you receive a misshipped item, we will replace it with the correct item.
  • Returns of items that are not damaged, defective or misshipped (for refund) will be accepted only if they are returned UNOPENED and in BRAND NEW condition. Returns of this type are subject to a return/restocking fee of up to 20%. Shipping and handling charges are non-refundable.
  • If your item is returned to us by FedEx (or other shipping service) due to an incorrect or insufficient address, lack of forwarding address or any other such reason, we will refund your purchase price less shipping and handling charges (including any return postage charged to us by FedEx or other carrier) and a restocking charge of up to 20%.
Non-Returnable Items:
Include special orders, anything opened or not in its original packaging. All returns must be in good saleable condition.
Damaged Items:
Do not return the damaged items to us. If a damaged item is returned to us without filing a claim the carrier will not be responsible and your loss will not be covered. All damaged items must be reported to the carrier by the customer and us within 3 days of receipt. Be sure to give us the claim number that the carrier provides to help Ceramic Supplies Now send out the replacement item faster.
Bisque/Price Changes:
Prices, promotions, specifications, availability and terms of offers may change without notice. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is processed by us.
Please Note:
Ceramic Supplies Now will not be responsible for any loss or damage caused by delays, or any damages caused by the replacement of a defective part, nor the labor or transportation incurred. We are not liable for the use or misuse of our products.

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